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Returns & Exchanges
At Mokobara, we want you to love your new gear as much as we do. If you are not completely satisfied, you can return or exchange your unused items within 30 days of delivery.
1
Initiate Request
Visit our Returns Center and enter your order number and email address to start the process.
2
Pack Your Items
Place the unused items back in their original packaging with all tags and protective films intact.
3
Schedule a Pickup
Choose a convenient time slot for our courier partner to collect the package from your doorstep.
4
Get Refunded
Once our team inspects the return at our warehouse, your refund will be processed to the original payment method within 5-7 business days.
📅
30-Day Window
Return within 30 days of delivery
📦
Free Returns
Prepaid shipping label provided
💳
Fast Refunds
5-7 business days processing